Our Privacy Policy
At Relief EU Pharmacy, we highly value and respect your privacy. This Privacy Policy explains the ways in which we gather, use, retain, and safeguard your personal information when you browse our website or make a purchase. Our priority is to earn and uphold your trust by keeping your data secure and confidential.
Information We Collect
To enhance and deliver our services effectively, we gather both personal and non-personal information. This may include:
Personal Details: Such as your name, shipping address, email, phone number, and payment information—collected during the ordering process to fulfill your purchase.
How We Use Your Information
We utilize your personal data for the following reasons:
To accurately process and ship your orders
To provide you with order confirmations, delivery notifications, and customer service updates
To address any questions, issues, or feedback you may have
We only share your information with Payment processing services
Shipping and logistics providers
Your Rights
As a user, you have the following rights
The right to access your personal data
The right to correct or update inaccurate data
The right to request deletion of your data
Relief EU Pharmacy – Refund Policy
At Relief EU Pharmacy, we place high importance on customer satisfaction and also aim to deliver every order accurately and in excellent condition. Due to the sensitive and regulated nature of pharmaceutical items, our refund and return procedures follow specific safety standards.
1. Products Not Eligible for Return
Importantly for legal and health safety reasons, we cannot accept returns or offer refunds on any medications once they have been shipped or delivered. This helps ensure that all products remain uncontaminated and meet all required pharmaceutical regulations.
2. Issues with Damaged or Incorrect Orders
If your order arrives and is:
Damaged in transit
Incorrect (wrong item received)
Incomplete (items missing)
Please notify us within 7 days of receiving the package. After assessing your claim, we may provide either:
A replacement for the affected item(s)
full refund, based on the nature of the issue
A photo will be required as evidence to verify the problem.
3. Cancelling Your Order
To cancel your order, contact us immediately after placing it. Cancellations are only possible if the order has not yet been processed or dispatched.
If the order has already been shipped, it cannot be canceled or refunded.
4. Lost or Delayed Packages
While we aim for fast and secure shipping, delays or lost shipments can occasionally happen. If your order:
Arrives significantly late, or
Does not arrive at all
Please reach out to our customer support team. Once we’ve reviewed the situation, we will offer a refund or a reshipment, depending on the outcome.
5. Submitting a Refund Request or Concern
To report an issue or request a refund, please contact our support team at:
📧 Email: [Insert Customer Service Email]
📞 Phone: [Insert Phone Number, if available]
Include your order number, a brief explanation of the issue, and any relevant photos to help us investigate.
6. Important Notice
All refund decisions are handled on a case-by-case basis. We appreciate your understanding, as our policies are designed to comply with strict safety regulations and ensure product integrity.